Requirements: • Bachelor’s degree in Information Systems, Business Administration, Engineering, or related fields; • Good understanding of the Volvo business and the dealer/workshop network in the region; • Experience working with web-based platforms, user administration systems, or digital services; • Strong communication skills in Portuguese, English and Spanish; • Structured working style with the ability to manage multiple priorities and stakeholders simultaneously; • Experience in cross-functional teams and comfort working across organizational levels. • Familiarity with Trucks Portal, Baldo, MIRA, and/or cTDI is a strong advantage. Activities: • Managing user administration across Trucks Portal, Baldo, MIRA, and cTDI — including creating, updating, and removing user profiles and access rights; • Appointing, training, and supporting User Administrators at dealers and workshops throughout the region; • Coordinating with the Central Portal Owner (CPO) on User Administrator profiles, change requests, and system updates; • Supporting the application process by requesting or confirming the opening of new applications in Trucks Portal in cooperation with regional business owners; • Promoting the usage of Trucks Portal, Portal Editor, and connected services across the Market Company, dealer, and workshop network; • Creating and prioritizing Change Requests for platform improvements in cooperation with the CPO; • Monitoring support cases and driving initiatives to reduce their volume through process improvement.

Exigências

• Escolaridade Mínima: Ensino Superior