The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. You will: - Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction - Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date - Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities - Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members - Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories - Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market - Be a point of escalation for our clients and respond promptly to any issues - Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed - Work with client contact on reporting and forecasting - Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) - Work with client contact on reporting and forecasting - Coordinate team incentives and Sales Performance Incentive Funds - Partner and build business relationships with all partners to ensure customer expectations are met You have: - 4+ years proven work experience in a sales role - 1+ years of experience in a leadership role - Must be fluent in English on a professional environment - Experience in a BPO environment preferred - A passion for customer experience and driving team results - Experience in operations and strategy building - Excellent Coaching history - A record of developing and retaining great employees - Experience maximizing revenue through best practices - Experience working with Salesforce.com or similar CRM - Experience finding solutions as a manager - Change Management skills

Número de vagas: 1

Tipo de contrato e Jornada: Efetivo – CLT - Período Integral

Área Profissional: Gerente em Comercial, Vendas - Venda Técnica

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